Shipping & Returns

Where we deliver

29 countries: 25 EU member states (all except Cyprus and Malta), the United Kingdom, Switzerland, Norway and the United States. Some products are not offered in some countries, because no version with a suitable power supply exists there or because delivery would take more than 30 days; this is shown on the product page.

Delivery times

Parcels are dispatched from the supplier's warehouse after we place your order. Estimated transit after dispatch, in days:

• European Union: 3 to 20
• United Kingdom: 4 to 16
• Switzerland: 5 to 17
• Norway: 5 to 19
• United States: 4 to 14

Orders with several products may arrive in more than one parcel. Delays can occur at customs or during peak periods.

Customs, duties and taxes

Goods come from outside your customs area. European Union: the import VAT is included in the price and declared by the supplier, so nothing is asked of you on delivery for an order under 150 EUR. United Kingdom, Switzerland, Norway and the United States: depending on the product, import VAT or duties may not be collected in advance, and the carrier may ask you to pay them on delivery. If a carrier asks you for any import charge on a parcel to the European Union, contact us before paying.

Returns

You have 14 days from receipt to withdraw (EU and UK consumers, see the Terms of Sale). Contact us first at contact@kmtdevelopment.com so we can give you the return instructions. Goods arriving damaged or not as described: send us photos within 14 days and we will replace or refund them.

Refunds

Refunds go to the original payment method within 14 days of acceptance.